Privacy policy

MACK T NASH operates annavet.shop and is responsible for the personal information collected through it. This policy explains what we collect, why, and how you can control it.

What we collect

When you place an order or contact us we collect your name, delivery address, email address, telephone number, order contents and order history. Payment details are entered directly with our payment provider; we never see or store your full card number. We also collect basic technical data such as browser type, approximate location derived from your IP address, and pages visited, so that the store loads correctly and we can see which products people look for.

Why we collect it

We use your information to pack and deliver your order, to answer questions, to process refunds, to keep records required by Australian tax and food-safety law, and to send you order updates. If you subscribe to our emails we use your address to send occasional product news; every message includes an unsubscribe link and unsubscribing does not affect your orders.

Who we share it with

We share only what is needed with the companies that help us run the store: our ecommerce platform, our payment provider, our delivery carriers and our email provider. They may only use the data to perform the service for us. We do not sell personal information.

Cookies

Cookies keep your cart and session working and let us measure how the store is used. You can block or delete cookies in your browser settings; the cart and checkout may stop working correctly if you do.

Storage and access

Order records are kept for as long as Australian law requires and then deleted. You may ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete information we are not legally required to keep. Write to support@annavet.shop and we will respond within 30 days.