Contact information

Contact information

We answer every message ourselves, usually within one business day.

MACK T NASH
114 Bennett Rd, Horsham VIC 3400, Australia
Email: support@annavet.shop
Telephone: +61 429 075 183

Order enquiries: include your order number so we can look it up straight away.
Delivery or thawed-goods problems: send photographs of the packaging and product within 48 hours of delivery.
Returns and refunds: see our refund policy.
Wholesale and bulk orders: email us with the products and quantities you need.

Business hours: Monday to Friday, 9am to 5pm Victoria time. Messages received outside these hours are answered on the next business day.

Postal address for correspondence: 114 Bennett Rd, Horsham VIC 3400, Australia
Website: annavet.shop